Ilian Hafouzov | Using AI in contact centres for a Netflix-like Customer Experience

Delivering an effortless customer experience is the best way to gain loyalty, with brands like Netflix and Farfetch leading the way. Consumers worldwide have grown accustomed to personalised and frictionless journeys. Yet, many are unaware that Artificial Intelligence (AI) raises the bar for this gold standard customer experience. Having a connected brand experience across the entire customer journey is essential to transform CX the right way.

From engineering and product management to sales and marketing management, this is what makes working at Talkdesk so exciting.

ABOUT TALKDESK:

When we started Talkdesk in 2011, our mission was to help organizations around the world build brand love and loyalty by delivering exceptional customer experiences. That mission remains as important today as it did a few years ago, allowing us to earn the trust and respect of more than 1,800 companies in 75 countries around the world, including brands like IBM, Acxiom, 2U, Trivago, and YMCA. But how? Talkdesk is a cloud contact center solution for the customer-obsessed. With enterprise-class performance and consumer simplicity, Talkdesk CX Cloud™ empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience.

Request a live demo today: https://www.talkdesk.com/request-demo

CONNECT:

Website: https://www.talkdesk.com
Twitter: https://www.twitter.com/talkdesk
Facebook: https://www.facebook.com/Talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk/
Instagram: https://www.instagram.com/talkdesk/
https://www.instagram.com/lifeattalkdesk/

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Unbiased Talkdesk Review 2021.

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.

See how Talkdesk Financial Services Experience Cloud™ for Banking enables financial services companies to deliver connected, intelligent, and secure client interactions more effortlessly, across any communication channel. Featuring out-of-the-box integrations to core banking systems, the digital-first solution ties together data from across the client journey and delivers immediate time to value. The platform is also infused with AI and machine learning capabilities to drive agent productivity by promoting real-time assistance and prioritizing activities that result in high-value interactions.

CONNECT.
Website:https://www.talkdesk.com/
Twitter: https://www.twitter.com/talkdesk/
Facebook: https://www.facebook.com/Talkdesk/
Instagram: https://www.instagram.com/talkdesk/
https://www.instagram.com/lifeattalkdesk/

ABOUT TALKDESK.
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.